Do You Have a Customer Journey Map? Here’s Why You Should
Show Notes
Do you have a customer journey map? If your answer is yes, you are already one step ahead. If not, you definitely should! Either way, we encourage you to listen to this episode because we are going to discuss the importance of and strategy behind mapping out your customer journey.
Trying to gain new customers? Increase sales? Build better customer relationships? A well-designed customer journey map ensures your touchpoints with your customers help them reach the goals you’ve set for them and your organization.
Here are the 5 main phases your customer journey map (each of which we discuss in the episode):
- Awareness
- Consideration
- Purchase
- Retention
- Advocate
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